FAQ

Payment and Safety

How can I pay on your site?
We accept all major Credit and Debit Cards as well as PayPal
Is your site safe?
Our payment system is Shopify payment, one of the safest online payment system.
Shopify payment meets the Payment Card Industry Data Security Standard (PCI DSS), an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase security around credit card data and reduce credit card fraud.


Shipping and Tracking

How long will my order take to arrive?
Please allow 7-10 business days for your parcel to arrive. If you have not received your order within this timeframe, please contact us.
Can I track my order? 
Absolutely, order tracking is available here
Refunds and Returns
What if I want to return an item? 
Once an item of merchandise is delivered to you, you can return that item within 60 days. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Please see more details here

Contact

Where are you based?
Our main offices are located in Florida, United States and Paris, France
How can I get in touch if I have a problem with my order? 
You can contact us at any time here
How quickly do you respond to email queries?
We do our best to answer all queries within 24 hours. Most of your requests will be answered within this timeframe. In case of an exceptionally high amount of requests, this can take up to 48 hours.